Two years ago when we were getting ready to open for business in the Strip District we didn’t really know much about the business of making coffee. Like most customers, we only knew what we liked. We had chosen a quality roaster based on a blind taste test of several local and national roasters. That was a good first step- we certainly didn’t know how poorly this decision could have gone now that we have the benefit of hindsight.
Six months into our first year of operation a NY Times article came my way from a regular customer of ours. It talked about the renewed emphasis on quality coffee making, and some of the shops in the NYC area that were leading the way. It excited us to see the press take interest in our industry and we wanted to be a part of a similar “coffee revolution” in our hometown. Around the same time another regular customer of ours came to us with word that a spot was available in the lobby of the Frick Building. We checked it out and after a lot of thinking and running of numbers we decided to go for it.
Once we made the decision to open up shop #2, we needed to purchase new equipment. Having the experience of shop #1 under our belts, the above mentioned article, and lots more research, we decided to turn to Synesso for our espresso machine and became the first shop in PA to install one. We now have one in each of our shops.
We bought the Synesso because it was temperature stable and would allow us to take our drink making to the next level. The Synesso ended up being a dream to operate and the owners of the company, Mark and Sandy, have been a joy to work with. When I have a question about my coffee, I’m a phone call away from the folks who have actually been to the origin farms. When I have a question about my espresso machine, I’ve often spoken to an owner of the company. Talk about eliminating the middlemen!
I never saw the following article before and came across it today online- it’s from a few years back. The neat thing is that Synesso is a young company, too. They had a dream and put a lot on the line to make it a reality. It’s great to see good, hardworking people have success.
“Machines cannot get any better than this, in my opinion,” said David Schomer, owner of Seattle’s Espresso Vivace and an espresso expert who has used Synesso’s Cyncra machine for nearly two years.
“Mark risked his house to get this machine into the world, and I think that’s rather commendable, too.”
Read the entire article here.