Having been in business at the Frick Building for 7 months now (that went fast), it was time for our 6 month preventative maintenance. After several thousand drinks you need to take care of your equipment so it is up and running every day in top condition.
These non-emergency service calls can only be scheduled during normal business hours and so we chose 11am today to get our Synesso serviced. Basically needed to replace some gaskets in the group heads (where the espresso is brewed) and in the steam wands (where the milk is steamed). It went down on schedule and although I didn’t set a time frame for getting it completed, we were unable to make drinks again until about 3pm. To anyone that stopped by for an espresso drink or milk based drink- sorry. Understand that our first priority is to ensure that we can provide our customers with the best quality drinks every day. If we have to turn away some business for a few hours to make sure everything is running properly for the next six months… well we think the downtime is worth it.
By the way, if you ever need to get your commercial espresso equipment serviced- call Espresso Solutions. They’re based in Pittsburgh and they are the best in the area by far. They are part of the same group of companies as Pittsburgh’s Coffee Tree Roasters. Great people to work with. This was the first time anyone has worked on a Synesso in Pennsylvania and they really took the time to make sure the job was done right.
Espresso Solutions
1200 Lebanon Rd
West Mifflin, PA 15122
(412) 326-0170
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